Return & Refund Policy

14-Day Money-Back Guarantee

If your BRILINA Complete Set isn't right for your space, you may request a refund within 14 days of delivery.

How to Request a Refund

Email returns@brilina.store within 14 days of receiving your order. Include your order number and a brief note about the issue. We will respond within 24 hours on business days with return instructions.

Condition

Items must be returned in their original packaging and in resalable condition unless the product arrived damaged or defective.

Refund Timeline

Once your return is received and inspected, approved refunds are processed within 3–5 business days back to your original payment method.

Damaged or Defective Items

If your order arrives damaged or defective, email returns@brilina.store with a photo within 14 days and we will send a replacement at no charge — no return required.

Shipping

🇺🇸 All orders ship from the USA. We deliver to the United States and Canada. Standard delivery is 5 to 8 business days with same-day processing on weekdays.

Questions?

General questions: hello@brilina.store
Returns and refunds: returns@brilina.store
Phone: (502) 465-3152 — Monday to Friday, 9am to 5pm Eastern

BRILINA
1085 7800 Montgomery Road, Unit #200
Kenwood, OH 45236
United States